Nora Heart Case on Dateline NBC

Lester Holt, Dateline NBC Host: "As a teen, she nearly killed the host of a long-running and popular series aimed at helping families just like hers. Now, she's about to get out of prison next week after serving just 5 years of a life sentence. This shocking development has angered many that she has hurt, including the woman who's life was almost taken by her.

Gloria: "That's right, Nora. I give up, but I hope I can try ag--AAAAAAHHHH!!!!!"

(...)

Gloria: "HELP ME!!! I'VE BEEN SHOT!!!!!!!!" [cries while still in pain]

Lester Holt, Dateline NBC Host: "It's a scene people in Oav View, California will never forget."

Unidentified woman: "Unbelievable. It was just nuts."

Unidentified elderly man: "We... we were shocked. Shocked."

Holt: "17 year old Nora Heart, shooting former Supernanny host Gloria Robinson three times in the forehead; nearly killing her. Robinson luckily survived. Discharged from Cedars-Sinai hospital, she is now back home in New York."

Gloria: "It didn't take long for me to know, that I was dealing with one of the most twisted and mentally unstable people - child or grown adult - in my career helping families."

Holt: "Robinson says time helping the Heart family was unpredictable to say the least. And the unsuccessful attempt to help the Hearts with Nora, who suffers from mental illness and refuses to get help, almost went fatal

Unidentified elderly man: "She shot the poor nanny three times in the head, and her mother had to call the police on her."

Holt: "Robinson took us to meet just one of the doctors who was able to save her life when she got shot."

Gloria [driving her rental car, a Toyota Sienna]: "I think the best way to get out there..."

Holt: "The hospital's neurological center deals mainly with brain injuries, and Robinson says she has no idea how Cedars-Sinai was able to save her life so quickly."

Gloria: "I thank god every day for these people's commitment to saving my life."

Holt: "After attempting to kidnap her own brother in an effort to avoid arrest, Heart was sentenced to life in in prison for kidnapping, plus her prior attempted murder among numerous other offenses."

Gloria: "Her family didn't handle her mental illness very well. And they have to deal with the consequence of her never again seeing the light of day. And the jail sentence pretty much became the spanking Nora should have gotten 12 years ago..."

Holt: "A plea deal made by Heart, now 21, comes courtesy of a law that allows violent criminals to serve at least 85 years of their sentence, even with good time."

Gloria: "I personally wish she was denied parole."